TUI holidaymakers delayed more than 40 hours at Cardiff Airport in chaotic scenes

Frustrated holidaymakers have been waiting more than 40 hours to board a TUI flight from Cardiff Airport to the Greek island of Zakynthos. Passengers on flights to Ibiza and Dalaman have also reportedly been delayed by more than 24 hours.

Passengers say there have been angry scenes caused by a lack of information and claim that people, including children and the elderly, have been left with little or no food.

The flight to Zakynthos was due to leave Cardiff Airport at 2pm on Tuesday (May 24), but passengers were still waiting to fly out on Thursday morning. The current information is that it is due to fly at 10.10am on Thursday.

They did board a flight at the airport on Wednesday evening, but were then taken off the plane again after a health emergency meant it was too late to fly because the airport in Greece closes for the night.

One passenger, who asked not to be named, said: “We were supposed to fly on Tuesday afternoon, they told us it had changed at 4..30pm, then they announced about 5pm that we were rescheduling to next day .

“We had to get our cases back. No names were out on the coaches, and there was no checking of names when we got to the Mercure hotel in Cardiff north, where they were putting us up for the night.

“We came back to the hotel at 7am on Wednesday when they told us it was delayed to 12pm flight. They kept delaying it then finally we boarded at 5pm was on plane for two hours then they said that somebody was ill so had to be taken off the plane.They then told us that the plane couldn’t fly to Zakynthos as airport closes overnight.

“Passengers really upset refusing to leave plane at this point.”

Passengers waiting for the flight at Cardiff Airport

She claimed they had very little correspondence from TUI on Wednesday and were given no vouchers for food. She also claims that when some passengers were taken to hotels to wait for the flight but the hotels were full.

Adam Crawley, from Carmarthenshire, has also been delayed. He said: “It’s been a comedy of errors by TUI from the start.

“I have seen elderly people in wheelchairs being loaded on and off buses to hotels for the past two days and shipped to hotels and back. The lack of communication has been farcical, completely pathetic.”

Dylan Le Clare, who is also due to be on the flight, said: “When the flight was canceled for a second time there was no sign of TUI members of staff anywhere. The lack of communication was very worrying.

“There was no offer of vouchers for food and was told on certain number of hotel rooms were available.”

Dylan trying to get some rest while waiting at the airport

A flight to Ibiza has also been delayed at the airport. Holidaymakers were due to fly out at 6.35am on Wednesday morning, but passengers are still waiting for details of when their flight

One passenger, who asked not to be named, spent the night in a hotel in Bridgend after being told their flight would not be leaving on Wednesday (May 25).

She said: “Our flight was due to leave early on Wednesday morning and we were so excited as it is our first tip away without our parents, and we both worked through the pandemic so really needed a break.

“When we got to the airport, we were told there was a delay. We didn’t think much of it because there are often delays, but then the time kept being put back, and then we were told it wouldn’t be flying on Wednesday, and they took us to a hotel.

“There are lots of families affected, but the passengers have been fantastic and looking out for each other. But there has been so little communication. We are now waiting to find out when our flight will be. We were only going until Saturday, so not sure what is going to happen. It has been horrendous. I just want to go home now.”

It is not just at Cardiff Airport that there has been delays. Holidaymakers at Exeter Airport have also reported delays of nearly 20 hours.

TUI and Cardiff Airport have been contacted for comment.


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